Return, Exchange & Shipping Policy – Homzdone

Last Updated: October 2026

At Homzdone, we are committed to providing a seamless, reliable shopping experience for designing and furnishing your home. This page outlines the terms and conditions governing order modifications, cancellations, returns, shipping, and assembly services.

1. Order Modifications and Cancellations

• Modifying an Order: Order details can be modified after checkout by canceling the current order and placing a new one with the desired changes, provided this is requested within 4 days from the original order date.
  

• Cancellation within 4 Days: You are entitled to cancel your order and receive a full refund via the original payment method by contacting customer support through:

  • Phone: 0121314135998
    
  • Official social channels on Facebook and Instagram
    
  • Email: homzdone@gmail.com
    
• Cancellation after 4 Days: Due to the made-to-order nature of our furniture pieces, advance deposits may be forfeited if cancellation occurs after 4 days to offset initial manufacturing and raw material procurement expenses.
  
• Platform-Initiated Cancellations: Homzdone reserves the right to cancel any order during processing in accordance with operational policies, with prompt notification and a full refund issued to the customer.
  

2. Inspection Upon Delivery

• Immediate Inspection: Customers must thoroughly inspect delivered items for physical condition and specification accuracy in the presence of the courier. Accepting the shipment constitutes acknowledgment of receiving the product free from visible defects.
  
• Post-Delivery Review Period: If immediate on-site inspection is not feasible, customers may inspect the items within 3 days from the delivery date to report any discrepancies.
  
• Transit Damage: Any damage or breakage sustained during transit must be reported within 24 hours of delivery, supported by clear photographic evidence.
  
• Missing Hardware or Deficiencies: Missing parts, accessories, or hidden defects must be reported within 48 hours of receiving the order.
  

3. General Return and Exchange Terms

• Return Window: Returns are accepted within 14 days of delivery, provided the item is unused, in its original packaging, and includes all tags and hardware.
  
• Assembled Items: Items that have already been assembled cannot be returned or exchanged, with the exception of self-mounted products proven to possess pre-existing manufacturing defects.
  
• Custom & Made-to-Order Products: Change-of-mind returns are not applicable to bespoke or customized furniture produced to specific dimensions, colors, or customer preferences.
  

• Permissible Variations:

  • Incidental hardware fittings or accessories may vary based on local market availability without compromising quality, stability, or intended use.
    
  • Certain items, such as rugs and upholstery fabrics, may show subtle color tone variations compared to display photos due to professional studio lighting or display screen calibrations.
    

4. Return Costs and Deductions

5. Return Process & Timelines

1. Submit Request: Contact customer support immediately upon discovering an issue, providing your order number, a summary of the issue, and clear photos or videos.
   
2. Item Collection: Pickup is coordinated through our authorized courier service.
   
3. Quality Inspection: Returned items undergo thorough technical inspection at our facilities within 7 business days of receipt.
   
4. Settlement: Final determinations regarding replacement or refund processing are issued within 7 to 10 business days following inspection approval.
   

6. Shipping & Delivery Policy

• Coverage Area: Direct shipping is currently available exclusively within:

  • Mansoura City
    
• Delivery Timelines: Following the designated manufacturing and fulfillment timeframe indicated on each product page, final transit takes an additional 4 to 7 business days through our shipping partners.
  

7. Assembly & Installation Services

We provide specialized assembly services for most major furniture pieces, excluding self-mounted decorative fixtures, which are designed for simple customer installation:

• Floating TV unit wall shelves
  
• Bathroom storage and wall shelves
  
• Wall art and frames
  
• Wall clocks
  
• Floating decorative wall shelves
  

Thank you for trusting Homzdone.
We are privileged to serve you, and your satisfaction remains our motivation to bring exceptional quality and design to your living spaces.